Terms & Conditions

You are using a website operated by Oro, an entity within Holland & Barrett international of Samuel Ryder House, Barling Way, Nuneaton, CV10 7RH, company number 04515115. Referred to as “Oro”, “us”, “our” or “we” within this agreement. By using & accessing the Oro website, the Oro app or any content made available by Oro (together, the “Service”), however accessed, you agree to be bound by the following Terms and Conditions which consists of the following policies:


General Terms of Use

Acceptable Use

Privacy Policy

(and together, are the “Terms and Conditions”)


The service owned or controlled by the Oro team as an entity as Holland & Barrett International. These Terms and Conditions affect your legal rights and obligations. If you do not agree to be bound by all of these Terms and Conditions, you must not use our service.


We are constantly seeking new ways to improve the Service we provide to you. Therefore there may be times when we offer a special feature, content or application as part of Oro that has its own terms & conditions additional to these. In the case of any conflict with existing terms and conditions, we’ll communicate any additional terms and conditions directly to all users. At any time the most up to date version of the general Terms and Conditions can be viewed on the Oro website.


Contacting Oro


If you have any questions relating to these Terms and Conditions, or if you have any queries, complaints, claims or other legal concerns relating to Oro, please contact customerservice@weareoro.com


General Terms of Use


  1. In order to use the Oro Service, a one-time, free account needs to be created.

  2. You must be at least 16 years old in order to use the Service or have your parent’s or guardian’s permission to buy/use the service.

  3. You must use the Oro Service only in accordance with our Acceptable Use Policy.

  4. You are responsible for any activity that occurs through your Account and agree you will not sell, transfer, license or assign your account, username or any Account rights. With the exception of people or businesses that are expressly authorized to create Accounts on behalf of their employers or clients, Oro prohibits the creation of and you agree that you will not create an account for anyone other than yourself. You also represent that all information you provide or provided to Oro upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.

  5. You agree that you will not solicit, collect or use the login credentials of other Oro users.

  6. You hold full responsibility for keeping your password secret and secure.

  7. You may not use the Service for illegal or unauthorised purpose.

  8. You are solely responsible for your conduct and the content that you submit, post of display on or via the service. 

  9. You must not change, modify, adapt or alter the Service or change, modify or alter another website or Service so as to falsely imply that it is associated with the Service or Oro.

You must not create or submit unwanted email, comments, likes or other forms of commercial or harassing communication to any Oro users.


Rights and Ownership


Oro does not claim ownership of any content that you post on or through the Oro service. Instead, you hereby grant oro a non-exclusive, fully paid and royalty-free, transferable, sub-license, worldwide license to use the content that you post on or through the Service, subject to our privacy policy.


You acknowledge that we may not always identify paid services, sponsored content, or commercial communications as such.


You represent and warrant that: (i) you own the content posted on or through the Service or otherwise have the right to grant the rights and licenses set forth in these Terms and Conditions; (ii) the posting and use of your Content on or through the Service does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity right, copyrights, trademark and/or other intellectual property rights; (iii) you agree to pay for all royalties, fees and any other monies owed by reason of Content you post on or through the Service; and (iv) you have the legal right and capacity to enter into these Terms and Conditions in your jurisdiction.


The Service contains Content owned or licensed by Oro (“Oro Content”). Oro Content is protected by copyright, trademark, patent, trade secret and other laws, and, as between you and Oro, Oro owns and retains all rights in the Oro Content and the Service. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Oro Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the Oro content.


The Oro name and logo are trademarks of Oro and may not be copied, imitated or used, in whole or in part, without the prior written permission of Oro. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of Oro, and may not be copied, imitated or used, in whole or in part, without prior written permission from Oro.

You agree that Oro is not responsible for, and does not endorse nor monitor, any third party Content posted within the Service. Oro does not have any obligation to pre-screen, monitor, edit or remove any third party Content. If your Content violates these Terms and Conditions, you may bear legal responsibility for that Content.



App Subscription


The download and use of Oro is free of charge.


The Oro Free Services and Oro Premium Services are together referred to as the Services.


In order to access Oro Premium Services and access all Oro recipes, content and features you will need to purchase a subscription or activate a free trial. The charge for the subscriptions you can purchase shall be as stated at the time you place the order, except in the case of obvious error.


If at any time you downgrade from Oro Premium Services to Oro Free Services, the content within the Oro app will become limited.


Oro offers the following premium auto-renewing subscriptions:


£8.99 for 1 month,

£22.99 for 3 months, or

£70.99 for 12 months.


We may change the pricing for the subscriptions offered through the Services at any time. The charge for the subscriptions you can purchase shall be as stated at the time you place the order, except in the case of obvious error.


Oro operates a standard 14 day  (“Free Trial Period”) for access to the Oro Premium Services. The duration of the Free Trial Period will be clearly communicated at the point of activation. Oro holds the right to provide users with bespoke trial period durations at our own discretion.


You can activate your Free Trial Period within the Oro App when downloading and creating an account and selecting your chosen subscription option and submitting payment details. You will not be charged until the end of the Free Trial Period. If you decided that you do not want to become a paying user of the Oro Premium Service at the end of the Free Trial Period, you have to cancel your Oro Premium Service in accordance with the “Your Right to Cancel Oro Premium” section of these Terms and Conditions. You may only use this Free Trial Period once per user.


Subscribing to Oro Premium will give you access to all the workout and exercise options, meals plans and features the app offers including all Premium offers and events from Oro and/or our partners. Subscribing to the free version of Oro will give you access to all the workout and meal plans with limited options available in regards to exercises and recipes.



App Payment


All payments are handled through Stripe and fall under their terms and conditions. 


Your subscription to Oro Premium Services will automatically renew at the end of your subscription period until you decide to cancel. You must cancel at least 72 hours before the end of your subscription period otherwise it will be automatically renewed for another period.


You have the right and are responsible for the management of your subscription and auto-renewal may be turned off at any point after purchase.


If you have a discount code, you must enter this and purchase your subscription within the Oro App. Your subscription will automatically renew at the full price for the relevant subscription at the end of your subscription period unless stated otherwise at the time of receiving your code.


You agree that all sales by us to you of subscriptions are final and that we will not refund any transaction once it has been made.


Depending on which bank you use, additional charges may be issued by your bank; we have no control over this and accept no liability in relation to the same. If you are unsure whether you will be subject to such additional charges then you should check with your bank before making purchases.


Your Right to Cancel Oro Premium


Once you have purchased a subscription, you have the right to cancel and be reimbursed for all payments received within 14 days of receipt of your request. Please note that if you choose to download any of the content which forms part of the Oro Service at any time from when you have purchased a subscription to the expiry of the 14 day period, you may lose this right.


You can cancel your Premium subscription at any point in the ‘Settings’ section of the App.


If you cancel your subscription in the first 14 days, your subscription will expire immediately (you will still have access to the Oro Free Services). After the first 14 days of your subscription have expired, your subscription is non refundable.


Once you have cancelled your subscription, your Oro Premium Subscription will expire at the end of your subscription period (you will still have access to the Oro Free Services).


Refund Policy


As Oro is a digital product, as soon as you subscribe you have access to all the content available on the app. Therefore, you hereby acknowledge that your purchase cannot be revoked and that the seller is not obliged to provide you with a refund.


Refunds for the product shall only be given under exceptional circumstances:


  • If there is a technical issue that the Seller is responsible for, which has prevented you from ever accessing the Product.

  • If your subscription payment was not a genuine transaction (eg. card fraud).

  • If a duplicate subscription payment is made due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.


Change of mind or early termination:


Even if you made an accidental purchase, changed your mind, or realised that there are legitimate reasons why the product is not suitable for you, Oro will not be able to refund you. Terminating your subscription early does not give you the right to a refund of any unused portion of your subscription, even if you stop accessing the app before the date when your subscription was set to expire.


Technical issues:


The product may be likely to present technical issues which relate to your divide and operating software, or other applications you have installed which can interfere with the product’s performance. Issues of this nature are not necessarily the result of an oversight during the product’s development and may therefore often be out of the seller’s control. Nonetheless, Oro will always strive to rectify these issues in a timely manner to ensure the product’s optimum performance for all customers. If the Seller is actively trying to resolve these technical issues, and these issues are not detrimental to the overall usage of the product, experiencing them will not constitute grounds for a refund.


Medical Disclaimer


We are not a medical organisation and we do not and cannot give or claim to give you any medical advice or assistance in whatever form. Nothing in the Oro app or anything associated with it should be taken or understood as medical advice or assistance nor should it be interpreted in substitution for any medical advice or assistance or used or referred to instead of seeking appropriate medical advice or assistance from qualified practitioners for your particular circumstances and needs. You are solely responsible for evaluating and assessing your own health and wellbeing and whether you should access and the Oro app. We encourage you to seek appropriate medical advice or assistance before embarking on any use of the app. If you have an existing medical condition, you must consult a medical professional before using the app.


On downloading the Oro app, with the intent of using the personalised plan, you affirm that:


  1. All the following statements are true:


(I) no doctor or physician has ever informed you that you have a heart condition or that you should only do physical activities recommended by a physician;


(II) you have never felt chest pain, dizziness or loss of consciousness when engaging in physical activity;


(III) you have not experienced chest pain, dizziness or loss of consciousness when not engaged in physical activity at any time within the past month;


(IV) you do not have a bone or joint problem that could be made worse by a change in your physical activity;


(V) your doctor or physician is not currently prescribing drugs for your blood pressure or any heart condition;


(VI) you do not have a history of high blood pressure, and no one in your immediate family has a history of high blood pressure or heart problems; and


(VIII) you do not know of any other reason you should not exercise not listed within these general terms and conditions;




B) your physician has specifically approved of your use of the Oro app.


Additionally, if you are a woman with the intention of using the app or any content provided on any of the Oro channels, you affirm that either:


(A) you are not pregnant, breastfeeding, lactating or suffering from any other postnatal injury or the like; or


(B) your doctor or physician has specifically approved your use of Oro.



By subscribing to the Oro app, you will have access to cardio workouts and weight-training, all designed by Loughborough University Sports Performance professionals. However, any fitness or nutrition content provided in the App or through any of the official Oro social media channels should not be taken as medical advice.


We do not hold any medical qualifications and cannot diagnose any medical conditions our subscribers may have. All our content is for information purpose only and should not substitute medical advice. This also applies to any of Oro’s partners or affiliates when spoken about in the Oro app or on any official Oro marketing channel.


All Oro exercise and nutrition content has been approved and confirmed by Loughborough University Sports Performance professionals.



Results Disclaimer


While we give you the tools to achieve your specific fitness goal, there is no guarantee that you will receive the same results as the ones being displayed through our marketing channels. You accept the reality that any fitness change, weight loss, or muscle building results differ from one individual to another.


Any results, testimonials or transformation pictures we share on our official social media channels have been achieved by our actual clients but are not intended to guarantee any other individual will achieve the exact same results. All clients have provided their consent for Oro to share their results.



Limitation Of Liability


Oro shall not be liable for any errors in any content, actions taken, injuries or and misfortunes that may occur when you are using our content. Furthermore, we shall not be liable to you for any interception of online communications, software or hardware problems (including, without limitation, viruses, loss of data or compatibility conflicts).





Acceptable Use Policy


The acceptable use policy sets out the terms between you and us under which you may access the service. 

Your use of our site means that you accept and agree to abide by all the policies in this acceptable use policy which form parts of our Terms and Conditions.


Prohibited Uses


You may use our site and app only for lawful purposes. You may not use our site or app:

  • In any way that breaches any applicable local, national or international law or regulation.

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.


You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our app in contravention of the provisions of our General Terms of Use.

  • Not to access without authority, interfere with, damage or disrupt:

  • Any part of our site or app;

  • Any equipment or network on which our site or app is stored; or

  • Any software used in the provisions of our site; or

  • Any equipment or network or software owned or used by any third party.

  • Not to abuse our staff through emails and social media. Any form of abuse will result in your account being blocked.


Suspension and Termination


We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our app. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of our Terms and Conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions:


  • Immediate, temporary or permanent withdrawal of your right to use our site.

  • Issue of a warning to you.  

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Further legal action against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.


We exclude liability for actions taken in response to breaches of the acceptable use policy. The responses described in this policy are not limited and we may take any other action we reasonably deem appropriate.


Changes to the Acceptable Use Policy


We may review this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on the Oro site or app. 


Other Important Terms

We collect personal information about you through your use of our Services. All information that we collect about you is subject to our Privacy Policy.


When you access any of Services using an Apple device, you agree that: A. There Terms are concluded between you and Oro only, and not with Apple, and that Oro, not Apple, are solely responsible for the Services and content thereof;


B. the license granted to you to use the Services is a non-transferable license to use the Services on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service, except that such Services may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing;


C. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Services;


D. Oro is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Services to conform to any applicable warranty, you may notify Apple or Android and they will refund the purchase price for the Services to you; and, to the maximum extent permitted by applicable law, Apple/Android will have no other warranty obligation whatsoever with respect to the Services, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Oro’s sole responsibility;


E. Apple/Android is not responsible for addressing any claims relating to the Services or your possession and/or use of the Services, including, but not limited to: (i) product liability claims; (ii) any claim that the Services fail to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation;


F. In the event of any third party claim that the Services or your possession and use of the Services infringe that third party’s intellectual property rights, Oro, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim; and


G. Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third party beneficiary thereof.


These Terms do not affect your legal rights. For further information about your legal rights, contact your local authority (for example, in the United Kingdom, this includes the Trading Standards Department or Citizen’s Advice Bureau).

If any part of these Terms is deemed to be unenforceable the enforceability of any other part of these terms will not be affected.

This contract is between you and us. No other person has any rights to enforce any of its terms.

Provisions which by their terms or intent are to survive termination of these Terms and will do so.

You may not assign, sub-licence or otherwise transfer your rights or obligations under these Terms to anyone else. You agree that we may assign or transfer any of our rights or obligations under these Terms.

If we delay exercising or fail to exercise or enforce any right available to us under these Terms, such delay or failure does not constitute a waiver of that right or any other rights under these Terms.

These Terms set out the entire agreement between you and us concerning our Services and they replace all earlier agreements and understandings between you and us.

These Terms between you and us shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to resolve any claims, disputes or disagreements relating to these Terms.

Referral Competition Terms & Conditions 


Entry and validity 

  • Anyone can participate by registering their email address at https://www.weareoro.com/competition or with one of the Oro team members at a NFG event or roadshow. Upon registration you will become a “referrer” and registering your email address will count as your first entry into the prize draw. 

  • Following registration, each referrer will receive an email containing your unique referral code. 

  • Friends/family/followers must use the referrer’s unique code when creating an Oro premium account in order for a competition entry to be valid. 

  • Upon creating an account the referred user will need to select a subscription type (monthly/quarterly/annually). The unique code will give the referred user a free month of Oro premium. Following the month long trial the subscription will renew and the user will be charged the cost of the subscription type they had previously selected. 

  • Each user that creates an Oro account and has Oro installed on their device for a period of 4 weeks or longer counts as a valid competition entry for the referrer. 


Prize draw 

  • The competition will run from 11/09/2020 until 16/04/2021. 

  • The draw will take place on 19/04/2021. 

  • If a unique code is used after 16/04/2021, the premium offer will still apply but this will not count towards this prize draw. 

  • Winners will be announced and contacted via the email address they originally provided before 30/04/2021. 

  • Prizes will be automatically selected for each winner and are not valid for exchange. 

  • Prizes cannot be sold or exchanged for monetary value or vouchers. If the winner does not want their prize, a new winner will be randomly selected in their place. 

  •  Once contacted, the winner will have 14 working days to respond and claim their prize or a new winner will be randomly selected in their place. 

  • Please note, claiming prizes will depend on availability at establishments and ensuring COVID-19 Government guidelines are followed. 

  • Oro reserves the right to withdraw or amend any prizes at any time, without notice and/or to substitute the prize for an alternative of equal or greater value.  

These terms were last updated on 12th January 2021.